Terms and conditions

The terms and conditions of the services are available in PDF format below. PDF file can be opened e.g. using Adobe Reader or Foxit Reader. From the terms and conditions you can find the general terms and conditions that are followed with our services.

If there’s something unclear in the terms and conditions, please contact our customer service. We are happy to help you with the interpretation of the terms and conditions.

Terms and conditions in short

  • The orders are binding, 14 day satisfaction guarantee is applied to web hosting plans
  • The terms and conditions will be delivered be email
  • The orders are valid indefinitely


  • Invoices are sent 2-3 months prior to the beginning of a new period
  • Invoices are sent by email, mail or electronic invoice
  • The period of notice is 14 days

Contract termination

  • Contracts can only be terminated in the control panel
  • Termination must be done not later than on the due date of the invoice
  • The services will be active until the time you’ve paid for even if the termination was done in advance

Terms and conditions

The current terms and conditions came into effect on June 6, 2016.

Download a PDF version of the terms and conditions

Information regarding domain registrations

Information regarding domains, registering domains and about the ownership of a domain can be found from ICANN’s website.

Data protection policy

You can find our data protection policy at https://www.shellit.org/en/data-protection-policy.

You can also manage data processing agreements in our control panel under Data protection section.